Brazos County text 911 system going strong

BRYAN, Texas - Text 911 launched in Brazos County at the end of last year, and since then they've gotten about 160 text messages sent to the call center.

Each dispatcher had to go through a different training to learn how to provide a sense of calmness through a text like they would over a phone call.

"It was really just learning how to text back because we are using a computer system, not a phone so its basically just learning how to respond back and communicate," Ashley Arredondo, a dispatcher said.

About 2 texts come to the call center a day, usually in the evening time.

Brazos County 911 wants you to remember if you can't talk, text.

 

© 2017 KAGS-TV


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